All returns must include a Return Merchandise Authorization (RMA) form. This form can be downloaded below. Email the completed form to your customer service representative or firstname.lastname@example.org. You may also fax it to 616-247-4648. When your return is approved Success By Design will send you a Return Authorization #. Include this number on your form and insert it in the package to be returned.
All stock (non-customized) items may be returned by November 1st of the year of which the order was shipped. If the order was placed after November 1st, returns are only accepted within 30 days of placing the order. Customized products are non-returnable.
A 10% restocking fee will be subtracted from the net price paid per item and the rest will be credited upon receipt of the items in original, sellable condition. Damaged or used items will not be credited. We recommend repackaging the items to ensure they will be returned in their original condition. Customers will be responsible for paying shipping costs both ways unless otherwise determined by an SBD manager.
RMA Form Download (Microsoft Word format)